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Manage IT Services

WHAT ARE MANAGED IT SERVICES?

Managed Services refer to businesses that delegate their IT operations to a third-party service provider, more commonly known as a Managed Services Provider. During their inception, the services offered by these providers were break-fix services. The idea behind these services was that when there was an issue like a server down or with a firewall setup or something else broke, a service provider would be called and attempt to fix it. The computer consultant would perform on demand services and bill the customer only for the work done. Businesses followed a reactive approach rather than a proactive approach in handling their internal IT operations. As a result, things would repeatedly break down and companies suffered immensely from loss of productivity, revenue and downtime to repair or replace technology. Eventually, break-fix services evolved into Managed Services.

WHAT ARE THE BENEFITS OF MANAGED IT SERVICES?

Regardless of whether you operate a small or large business, a Managed IT Service offers several benefits. For each of the following benefits, it is important to think about the potential impact on both your employees’ daily work and the company’s bottom line.

Productivity – For businesses, productivity growth is important because providing more goods and services to consumers translates into higher profits. As business owners look to technology solutions to improve productivity and enhance the way they do business, when technology fails, there is a problem. By having Managed Services, there will be less time dealing with IT concerns on a day-to-day operational basis such as improperly maintained equipment, which in turn, will keep your business competitive, ahead of the curve, and highly productive.

Cost Effective – We all know the famous saying ‘time is money’, but what does it really mean? Well, if your employees focus on tasks and complete the work they were hired to perform in good time, this means they have more time to spend on other tasks. This increases output and therefore saves you money.

The resources needed to manage an IT service within a company can be immense.  The demand for tech-savvy staff members will become overwhelming to handle.  This is one of the top reasons why companies select Managed IT Services because it reduces the costs by not having to hire permanent computer or network consultants and allows the staff to concentrate on their own areas of expertise.

Managed IT Services are overall much cheaper than break-fix services.  Failing networks, hacking attempts, or lacking backup and recovery are critical and expensive losses. It is often too late to fix the problems after they happen.  It is simpler and easier to pay monthly fees of Managed Services to prevent costly problems and keep your systems updated.

Additionally, you can accurately budget for IT related expenses instead of wondering how much money your technology will cost you at the end of the month. With Managed IT service, your business will be paying the same amount regardless of how much support you need each month.  Managed Services don’t make extra money from a company’s technology failures.  They only make a profit if the technology works. This is a win-win situation for both the business and the Managed Service Provider.

Peace of mind – Maintaining networks, updating software, checking for viruses can be time consuming and an unwelcome task. Emergencies, outages, and disasters will happen. A business needs to be prepared for the worst-case scenarios because the downtime could cause untold damage to credibility and operations. By using IT outsourcing with a company’s systems, you can leave the experts to address any issues, knowing everything will be taken care of and giving the company peace of mind. 

F.A.Q

Frequently Ask Questions

The managed service provider assumes ongoing responsibility for monitoring, managing and/or problem resolution for selected IT systems and functions on your behalf. Service providers offer fully managed services that cover everything from alerts through problem resolution.
Beyond traditional application and infrastructure management, managed services may also include storage, desktop and communications, mobility, help desk, and technical support. In general, common managed services include the following applications.
Managed cloud services refer to outsourcing daily IT management for cloud-based services and technical support to automate and enhance your business operations. Depending on your IT needs, cloud MSPs can also handle monitoring and reporting, performance testing, backup and recovery and more.
With outsourcing, you pick specific services and ask an external company to help address specific business needs. Managed services, on the other hand, take a much more holistic approach to providing excellence in technology services.

1.  Establish a standard ticket process. Standardization frequently plays an important  role in service management.

2.  Hold your service team accountable.

3.  Use a “Customer Responded” metric.

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